Shipping policy
We strive to provide you with the best shopping experience possible. Our shipping policy outlines estimated order processing and delivery times as well as delivery fees from our warehouse to you.
Order Processing
When orders are received, they are processed by our warehouse. We do our best to keep our products in stock at all times in order to maintain fast processing times for our clients. Below are the current estimated order processing time from our warehouse taking into account pandemics, lack of stock, holidays, extreme weather, etc.
80% of orders are processed between 1-3 business days
15% of orders are processed between 4-8 business days
5% of orders are processed over 8 business days
Delivery Times
Once your order is processed, your order is ready to be delivered. Standard delivery times are displayed below and we provide tracking information for every order. You also have the option to reduce delivery times by selecting express delivery at the time of checkout for an additional fee.
US & Canada: 10-15 business days
UK, EU & Switzerland: 10-20 business days
Rest of the World: 15-25 business days
Delivery Fees
Standard and express shipping is available for all products and fees are calculated at the time of checkout based on the delivery location. We offer free standard delivery on orders greater than 100 USD or foreign currency equivalent. Any customs or import duties levied by the government of the destination country are borne by the recipient.
Support
If you have any questions or need assistance with your order please use the 'Contact’ link at the top or bottom of our website. Depending on the volume of requests, we typically respond within 8 hours of your request.
Support hours:
Time: 8:00 - 17:00 GMT
Email: support@smoddo.com
Address:
KVR Group, LLC
16192 Coastal Highway
Lewes, Delaware 19958
USA